SHIPPING POLICY
SHIPPING AREA
We currently ship within Japan and to selected international destinations. If your country is not listed at checkout, feel free to contact us.
PROCESSING TIME
All items are handmade and packed with care. Please allow 5 - 7 business days for processing before your order ships.
SHIPPING METHODS & FEES
Domestic shipping (Japan): Free via Kuroneko Yamato
International shipping: Calculated at checkout based on destination and weight
DELIVERY TIME
Domestic orders: 1–3 business days after shipping
International orders: 5–14 business days, depending on location and customs
TRACKING
All orders come with tracking. You will receive a tracking number by email once your package has been shipped.
CUSTOMS & IMPORT TAXES
International customers are responsible for any customs duties or taxes applied by their country.
PACKAGING
We use minimal, eco-conscious packaging that protects your order while reducing waste.
QUESTIONS?
If you have any questions or special requests, feel free to contact us using the form on our website.
RETURN AND EXCHANGE POLICY
RETURNS
Due to the handmade nature of our products, we do not accept returns unless the item arrives damaged or defective.
EXCHANGES
If you receive an incorrect or defective item, please contact us within 7 days of delivery. We will do our best to replace it or offer a suitable solution.
CONDITIONS
To be eligible for an exchange, the item must be unused and in its original condition and packaging.
HOW TO REQUEST
Please use the contact form on our website. Include your order number, photos (if applicable), and a brief explanation of the issue.
NON-RETURNABLE ITEMS
We do not accept returns or exchanges for custom-made or sale items.